We Treat Your Privacy Seriously. At Mober, privacy isn’t a checkbox, it’s a commitment. We understand the importance of protecting your personal information, whether you’re a mortgage broker using our systems or a website visitor exploring our services.
This Privacy Policy outlines how Mober Pty Ltd (ABN: 18687496386) collects, uses, stores, and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we also align our practices with international privacy laws such as the GDPR and CCPA.
We’ve written this policy to be clear, practical, and honest, because your trust is the foundation of our business. In this policy, “we”, “us” or “our” refers to Mober Pty Ltd. “You” refers to our clients, users, website visitors, or any individual whose personal information we handle.
This policy applies to:
• Mortgage brokers and business clients using Mober services
• Visitors to our websites, landing pages, forms, and digital properties
• End customers who interact with Mober-powered tools on behalf of our clients
“Personal information” means any information or opinion that identifies you, or could reasonably identify you. This includes names, contact details, device information, browsing behaviour, and other data collected directly or through third-party systems integrated into our services.
Mober acts both as a data controller (when collecting your information directly) and a data processor (when handling customer data on behalf of our clients). Each role is taken seriously, and we implement safeguards to ensure personal information is handled lawfully and securely.
If you don’t agree with any part of this policy, please do not use our website or services.
Mober may collect a range of personal information in the course of providing services, operating our website, and supporting client marketing activities. This includes both information you provide directly and data collected automatically through your interactions with Mober-operated platforms.
The types of personal information we may collect include:
• Full name, phone number, and email address
• Business name, job title, company information, and business activities
• Information submitted via lead forms, booking systems, or landing pages
• Payment and billing details (if applicable to your service package)
• Behavioural data including session activity, click paths, bounce rates, time on site, and referral sources
• Technical information such as device type, browser type, operating system, and geolocation data
• Analytics and ad interaction data collected via third-party platforms such as Meta, Google Ads, or CRM tools
• Any other information you voluntarily provide through surveys, feedback forms, email communication, or phone conversations
We may also collect customer or lead information on behalf of our clients (such as mortgage brokers) through forms, automations, chatbots, and landing pages that Mober builds or powers. In these cases, the broker is the data controller, and Mober acts solely as a data processor. We do not use, sell, or access this data for our own purposes, and any use is limited strictly to the instructions and permissions provided by the client.
If you are a customer interacting with a broker’s landing page, chatbot, or form powered by Mober, please contact the broker directly regarding how your information is used.
You are not required to provide any personal information when visiting our website. However, if you choose to withhold requested information, we may be unable to deliver certain services or respond effectively to your enquiries.
Mober collects personal information through a combination of direct and indirect interactions. We take reasonable steps to ensure that any data collected is accurate, up to date, and obtained in a lawful and transparent manner.
We may collect personal information through the following methods:
Directly from you, when you:
• Submit an enquiry, lead form, or contact request via our website
• Register for a webinar or download a resource
• Book a meeting, join a call, or participate in client onboarding
• Communicate with us via email, phone, live chat, or social media
• Provide feedback, testimonials, or participate in surveys or case studies
Indirectly or automatically, through:
• Digital advertising platforms (such as Meta Ads Manager, Google Ads, or LinkedIn)
• Website and funnel analytics (including session data, page views, click paths, and referring URLs)
• Tracking tools such as pixels, cookies, and browser fingerprinting
• Client CRM platforms and marketing integrations, including GoHighLevel, Stripe, Calendly, Notion, and others
• Landing pages, booking systems, or marketing assets that we manage or build for our clients
In some cases, we may also collect personal information from third parties, such as our broker clients or partners, where those parties are authorised to share that information with us. When acting as a service provider, Mober treats that information as confidential and uses it strictly in line with client instructions.
We do not knowingly collect personal information without appropriate consent. When processing end-user data on behalf of our clients, we rely on those clients to ensure that all required consents have been obtained in accordance with applicable privacy laws.
Mober collects personal information for legitimate business purposes, including the delivery of our marketing, advertising, and automation services. We only use your information where it is lawful to do so, and only for the purposes for which it was originally collected or as otherwise permitted under Australian privacy law.
We may use your personal information for the following purposes:
• Service delivery: To provide, maintain, and improve the services we offer, including campaign setup, content creation, automation workflows, and performance reporting
• Client support and communication: To respond to enquiries, provide technical or account support, deliver service updates, and manage our relationship with you
• Personalisation: To tailor our communication, resources, and platform experience to your business needs or preferences
• Marketing and advertising: To inform you about services, offers, updates, or content we believe may be relevant or valuable to you, based on your previous interactions or expressed interests
• Analytics and optimisation: To track campaign performance, website usage, and system behaviour to identify patterns, improve funnel conversions, and enhance overall service quality
• Internal business operations: Including compliance, staff training, process audits, billing, legal obligations, and business development
• Legal compliance: Where required to do so under applicable laws, regulations, court orders, or in response to law enforcement or government requests
• Data collected on behalf of clients: We may process lead or customer information submitted through client-owned pages and funnels. This data is used solely as instructed by the client and is not accessed or used for any other purpose
We do not use personal information for any reason unrelated to the delivery or improvement of our services unless you have explicitly consented.
All use of your information aligns with one or more of the following legal bases:
• You have given consent
• It is necessary to perform a contract with you
• It is required to comply with a legal obligation
• It is in our legitimate business interests, provided these do not override your rights and freedoms
As a marketing and automation service provider, Mober builds and manages digital assets. Including landing pages, lead forms, chatbots, and automated workflows on behalf of mortgage brokers and other clients.
In these cases, Mober acts solely as a data processor. This means we do not control the purpose or method of data collection we only process information on our client’s instructions and for their benefit.
The client (broker) is the data controller, responsible for:
• Deciding what information to collect from their customers or leads
• Ensuring appropriate consent is obtained before any data is submitted
• Complying with all relevant privacy laws and regulatory obligations
• Maintaining their own privacy policy and legal notices on any page, form, or system built by Mober
We do not access, use, sell, or share customer data collected through client-owned systems unless explicitly instructed and legally permitted to do so.
Mober cannot and does not accept responsibility for how any client handles or stores customer data outside of our systems. If you are a customer submitting personal information through a funnel, ad, or form created by one of our clients, your data is governed by the client’s privacy policy, not ours.
All clients using Mober services must have an active and compliant privacy policy in place for any pages or systems that collect personal information.
Mober may disclose personal information to third parties, but only where necessary, legally justified, and aligned with the purposes outlined in this Privacy Policy.
We may disclose your personal information to:
• Employees, contractors, and authorised personnel within Mober
• Service providers, including software platforms, automation tools, CRMs, and payment processors
• Legal, financial, and professional advisers
• Technical support teams, subcontractors, and offshore staff assisting in service delivery
• Third-party marketing and analytics providers used to improve our performance
All third parties are bound by strict confidentiality and data protection agreements.
Mober may also disclose personal information:
• To comply with legal obligations, including court orders, subpoenas, warrants, or requests from law enforcement agencies or regulatory bodies
• Where disclosure is necessary to protect the rights, safety, or property of Mober, its clients, or the public
• In connection with a sale, merger, acquisition, corporate restructure, or change in control. If this occurs, all personal data may be transferred to the new entity, subject to confidentiality commitments
Some data may be stored, accessed, or processed outside of Australia. Countries may include, but are not limited to, the United States, United Kingdom, Singapore, Philippines, India, Canada, South Africa, Finland, Serbia and Ireland. Mober takes all reasonable steps to ensure that overseas recipients uphold standards consistent with Australian privacy law.
By providing personal information to Mober, you consent to the types of disclosure outlined in this section. If information is shared with a third party, Mober will take reasonable steps to ensure it is handled in accordance with this Privacy Policy.
Mober works with a range of technology partners, service providers, and team members located both in Australia and overseas. As a result, some personal information may be stored, processed, or accessed in countries outside of Australia.
This may occur when:
• We use third-party platforms or software hosted on international servers
• Our offshore team members assist with support, technical, or administrative services
• We engage cloud-based tools for data storage, marketing automation, analytics, or communication
Common locations include, but are not limited to, the United States, United Kingdom, Singapore, Philippines, India, Canada, South Africa, Finland, Serbia and Ireland.
Mober takes reasonable steps to ensure that any offshore recipients of personal information handle that data in a way that is consistent with the Australian Privacy Principles and comparable privacy protections. This includes contractual agreements, access controls, and system-level security protocols.
Please note that in some cases, foreign jurisdictions may require disclosure of personal information under their local laws. Where this occurs, Mober cannot guarantee the same level of protection afforded under Australian law, and we are not responsible for disclosures made in compliance with foreign legislation.
By using our services or submitting your personal information to Mober, you consent to the transfer, storage, and processing of that information in jurisdictions outside of Australia, as outlined in this policy.
When you visit Mober’s website or interact with our digital assets, certain information may be collected automatically through the use of cookies and other tracking technologies.
Cookies are small data files stored on your device that help websites remember information about your visit.
Mober uses cookies for the following purposes:
• To improve site functionality and user experience
• To remember your preferences between visits
• To track engagement with content, forms, and calls to action
• To monitor website performance and troubleshoot technical issues
• To deliver targeted advertising via platforms such as Google, Meta, and LinkedIn
We may also use third-party tracking tools and advertising pixels that collect information about your browsing activity across our site and other websites. This may include your IP address, device type, browser, time on site, pages visited, and interaction with ads or retargeting campaigns.
You can choose to disable or block cookies through your browser settings. However, please note that doing so may limit your access to certain features or negatively affect your experience with our website and tools.
By using our site, you consent to the use of cookies and tracking technologies as described above, unless you have disabled them in your browser.
Mober takes the protection of your personal information seriously and implements a range of technical, administrative, and procedural safeguards to help ensure the confidentiality, integrity, and availability of the data we collect and process.
We use industry best practices to secure personal information, including:
• Encrypted storage and transmission protocols (SSL/TLS)
• Role-based access controls and internal permission management
• Secure cloud infrastructure with multi-layer authentication
• Routine platform audits and third-party tool vetting
• Staff training in privacy, data handling, and digital security
Access to personal information is limited strictly to authorised personnel who require it to carry out their duties. All staff, contractors, and service providers are bound by confidentiality obligations and only operate on a need-to-know basis.
While we implement strong security measures, no system can guarantee complete protection. The transmission of information over the internet is inherently risky. For this reason, any data you share with Mober is provided at your own risk.
We encourage you to take reasonable steps on your end, including keeping account credentials confidential, logging out after sessions, and notifying us immediately if you believe your data may have been compromised.
You have the right to access the personal information we hold about you, request corrections if the data is inaccurate or out of date, and request deletion of your information where appropriate.
You may:
• Request access to view the personal information we currently hold
• Request corrections to update inaccurate, incomplete, or outdated information
• Request deletion of your personal information where it is no longer required for the purpose it was collected, provided we are not legally obligated to retain it
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To make any of these requests, please contact our team at contact@mober.co with sufficient details to identify you and the information in question. We may require you to verify your identity before processing your request.
In some circumstances, we may refuse access or decline to delete data, for example:
• Where providing access would breach the privacy of another individual
• Where information must be retained for legal, regulatory, or contractual obligations
• Where a deletion request conflicts with active service delivery
If we deny a request, we will provide a written explanation in accordance with the Privacy Act 1988 (Cth).
While Mober is based in Australia and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), we also acknowledge and support the privacy rights of individuals in other jurisdictions, including the European Economic Area (EEA) and California, USA.
Your Rights Under the General Data Protection Regulation (GDPR)
If you are a resident of the EEA, you have the following rights under the GDPR, subject to applicable conditions:
• Right to access – You can request a copy of the personal data we hold about you.
• Right to rectification – You can request that we correct or update any inaccurate or incomplete information.
• Right to erasure ("right to be forgotten") – You may request that we delete your personal data, subject to legal exceptions.
• Right to restrict processing – You can ask us to limit how your data is processed under certain conditions.
• Right to object – You may object to the processing of your data, particularly for direct marketing purposes.
• Right to data portability – You have the right to request a copy of your data in a machine-readable format and transfer it to another provider.
• Right to withdraw consent – If processing is based on your consent, you can withdraw that consent at any time.
• Right to lodge a complaint – You can contact your local data protection authority if you believe we are mishandling your personal information.
If you would like to exercise any of these rights, please contact us at contact@mober.co. We may need to verify your identity before responding to protect your data from unauthorised access.
Your Rights Under the California Consumer Privacy Act (CCPA/CPRA)
If you are a California resident, you may have the following rights:
• Right to know – What categories and specific pieces of personal information we collect, use, or disclose.
• Right to delete – You may request the deletion of your personal information, subject to certain legal exemptions.
• Right to opt out – You may opt out of the sale or sharing of your personal information (Note: Mober does not sell personal information).
• Right to non-discrimination – You will not be discriminated against for exercising your privacy rights.
To submit a CCPA/CPRA request, please email contact@mober.co with the subject line “California Privacy Rights”.
Third-Party Sites and External Links
Our websites and marketing assets may contain links to third-party websites that are not owned or controlled by Mober. These links are provided for your convenience only. Mober is not responsible for the privacy practices or content of any third-party sites. We strongly encourage you to review the privacy policies of any external websites before providing personal information.
Mober is committed to handling your personal information in accordance with Australian privacy law and global best practices. If you believe that your privacy has been breached, or if you have concerns about the way your personal information has been collected, used, or disclosed, you have the right to make a formal complaint.
To file a privacy-related complaint:
Please contact us at contact@mober.co with:
• A clear description of your concern or issue
• Any supporting documentation
• Your preferred contact details for follow-up
Once we receive your complaint, we will:
• Acknowledge receipt within 5 business days
• Conduct a prompt internal investigation
• Provide a written response outlining the outcome and any corrective actions taken
We take all privacy complaints seriously and aim to resolve them fairly, transparently, and as quickly as possible.
Mober may update this Privacy Policy from time to time to reflect changes in our operations, legal obligations, or privacy best practices.
We reserve the right to modify this policy at our discretion. Any updates will be posted on this page with the revised date noted below. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Your continued use of our website or services following the publication of changes will be taken as acceptance of the updated terms.
Last updated: 11 June 2025
If you have any questions about this Privacy Policy, or if you would like to request access, correction, or deletion of your personal information, please contact us using the details below:
Email: contact@mober.co
Business Name: Mober Pty Ltd
We aim to respond to all enquiries within a reasonable timeframe.